QCY-T13 FAQs | QCY India

QCY-T13 | FAQs

Shall I start using the QCY-T13 with the ear tips that are attached to the earbuds?

Your QCY-T13 comes with 3 different sizes of ear tips - Small, Medium (attached to earbuds) & Large.

We strongly recommend that after connecting your earbuds (as explained below), please try out all the ear tips to see which one works best for passive noise cancellation & fits best in your ear canal.

How to pair my QCY-T13 device for the first time with a Mobile / Laptop?

Make sure your QCY-T13 is fully charged before beginning this process.
Remove the protective cover from the earbuds connector points.
Open the lid and pick up both earbuds to power them on.
Turn ON the Bluetooth either on mobile or laptop.
Make sure your mobile or laptop and the Bluetooth Earphones are within a 1-meter range.
Go to add devices in your Bluetooth settings.
Search and Select QCY-T13. In case you are unable to see the earbuds’ name on your device’s Bluetooth settings, long press the button on the charging case till such time that the LED light on it starts blinking.
On your mobile or laptop, search for QCY-T13 and tap to connect.
Power on earbuds and it will auto-reconnect to the last phone in connectivity records if any

To activate one press to stay connected…….

earbuds have been connected to the phone.
Push earbuds into the charging case.
Open the case and keep pressing the button on the case for 3sec or until LED blinks GREEN 3 times.
Pick up earbuds again to turn them connectable.

Note:

Press and hold the power button of your mobile phone to restart the device because at times restarting your mobile device resolves the issue.
If the earbud's name is not visible on Bluetooth search, try it out with another mobile.
If it is still not visible, please reset the QCY-T13 device by long pressing the button on the charging case till such time that the LED light on it starts blinking.

How to switch paired devices?

Make sure your QCY-T13 is fully charged before beginning this process.
Turn off phone A’s Bluetooth setting and earbuds will auto disconnect and turn available
On phone B, search for QCY-T-13 and tap to connect
Multi-point connections are not available.
earbuds will auto-reconnect to phone B upon powering up again

How to reset my QCY-T13 device?

Make sure your QCY-T13 is fully charged before beginning with the reset process
Push the earbuds into the case and keep pressing the button on the case for 10sec or until LED blinks RED and BLUE 3 times to reset and power on the earbuds.
Do not take out the earbuds from the charging case during the process

How to Unpair from the mobile device?

Tap and hold the Bluetooth icon on your mobile
Tap on the QCY-T13
Forgot / Delete QCY-T13 from paired Bluetooth devices

Why my earbuds are getting disconnected frequently?

Make sure your earbuds and the mobile device are within the 10m range of each other.
A low battery level may cause device disconnection from the mobile.
If the battery level is less than 5%, please charge the earbuds.
If the battery level is more than 5% proceed further.
There could be a possibility of an issue with your mobile as well hence check your earbuds with a different mobile device too.
If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why am I facing no / low sound in QCY-T13?

Make sure your earbuds and the mobile device are within the 10m range of each other.
Increase the volume from your mobile device and QCY-T13.
A low battery level may cause device disconnection from the mobile.
If the battery level is less than 5%, please charge the earbuds.
If the battery level is more than 5% proceed further.
It may be due to issues with the music player/app, try playing the same track with a different music player/app to notice a difference or it could be an issue with the mobile device.
If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why am I getting a distorted sound in my QCY-T13?

Make sure your earbuds and the mobile are within 10 meters range.
If you are streaming the music Online make sure the internet connection is excellent and stable.
Try changing the streaming quality to the maximum for better sound quality.
If there is a sound distortion during the normal call, it could be a network-related issue too.
If there is a distortion in the music, change the network / Wi-Fi and check the streaming quality.
If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why one of my earbuds is not working?

Please check whether one side is getting charged or not.
There could be a possibility of an issue with your mobile as well hence check your earbuds with a different mobile device too.
You may try to reset your earbuds.
If that still does not work please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Reset Process:

Make sure your QCY-T-13 is fully charged before beginning with the reset process
Push the earbuds into the case and keep pressing the button on the case for 10sec or until LED blinks RED and BLUE 3 times to reset and power on the earbuds.
Do not take out the earbuds from the charging case during the process.

How to charge my QCY-T13?

Note:

Kindly ensure that there is no protective cover on the charging pins of the earbuds.
QCY-T13 has a “QUICK” charging feature – 5mins charge equals to 60mins of playback

Charging using laptop/computer:

Put the earbuds inside the charging case as indicated like Left & Right.
Using the C-type USB cable received with the product; connect the Charging case with the charging cable to the USB port on the laptop/computer.
Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode.
If it still doesn't work try with a different USB port on your laptop/computer just to cross-check the issue with the USB port else try a power adapter.
LED will blink BLUE when the charging case is charging and turn SOLID BLUE once it is fully charged.
If the earbuds are left unused for over two weeks, please recharge.
Don’t store the earbuds in extreme temperatures under ZERO degrees C / above 45 degrees C

Charging using an adapter

Connect the charging case with the USB Type-C cable received with the product and connect it to a USB Type-C adaptor.
Make sure that the wall socket is functioning properly and not loose or damaged.
If it still doesn't work try to charge from a different wall socket.
If the earbuds still don’t charge try with a different USB cable that is suitable to connect to your earbuds' charging port just to clarify whether the issue is from your current charging cable.
LED will blink BLUE when the charging case is charging and turn SOLID BLUE once it is fully charged.
If the earbuds are left unused for over two weeks, please recharge fully.

Why am I getting the low bass in my earbuds?

Ensure cleaning of earbuds using a completely dry & soft cloth or tissue.
Ensure ideal size ear tips for your need.
Make sure your earbuds are snugly placed inside your ear canal.
Check Volume. Keeping a high volume and for a longer duration is not advisable.
Check Battery level.
Check the streaming quality.

Are there any delays/lag while playing audio/video?

It could be due to usage environment, network and/or the mobile device CODEC supported by your device.

We suggest that you use the AAC HD Audio Codec mode if using an Android Phone or iPhone to experience minimum latency.

What is the battery life of my QCY-T13 device?

Single Top-up: 5hrs of calling / 8hrs of playback

With Charging Case: Up to 40hrs of playback time

What are all the various options for touch control?

To power on earbuds – Keep touching the panel for 1.5 sec
To power off earbuds – Push earbuds back in case
To pause or resume playing - Double touch either one of the earbuds panel
To answer or end a call – Double touch either one of the earbuds panel
To skip track backwards – Keep touching left ear bud panel for 1.5 sec
To skip track forward – Keep touching right ear bud panel for 1.5 sec
To ignore the call – Keep touching either ear bud panel for 1.5s
To activate voice assistant – Triple touch left ear bud panel
To activate low latency mode – Triple touch right ear bud panel

What are all the colour options available for QCY-T13?

It is available in three colour variants – Pink / White & Black.

How to check battery level and charging indications?

Battery level > 90% - LED will glow GREEN
Battery level between 50% and 90% - LED will glow BLUE
Battery level < 50% - LED will glow RED
LED on earbuds will turn SOLID RED when earbuds are charging and turn BLUE for 01 min once they are completely charged
LED on the case will turn SOLID RED when the case is charging and turn SOLID GREEN
Once it is completely charged.